We got the sad news today that we didn't reach our CSS (Customer Satisfaction Survey) targets for last year so we won't be getting our bonus payments of £250 each.
I don't think this is actually very fair as the main reason we didn't reach our targets was down to Metromess screwing up with the rail de-stressing last year. Not exactly something that is within our control as station staff.
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1 comment:
I don't think it came as a suprise to anybody. Lets hope that senior management don't think they can extend "performance related pay" any further than this.
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