Strange complaint

Just had some lady in complaining about one of the local NCP run car parks. She claimed that she had lost her purse which contained her car park pass and the car park were making her pay the full days rate for a lost ticket, as is their policy and is also signed as you drive in. I still haven't worked out as to why she felt it necessary to bring the complaint to me. We aren't even in the same building. Ah well, only 3 hours 30 minutes to go.