I took the bus into work today as I had just missed a train. The bus was really crowded, I wasn't able to get a seat straight away. Normally in the past when ever I have taken this bus at 05:30am, only about 6 or so people are on it.
Got into work, read all the log entries from yesterday and proceeded to assist my CSA's on the gateline.
I was surprised by the number of compliments that we received from the travelling public, we are more used to getting shouted and sworn at, so it was a nice change to be thanked for our efforts. We had a couple of Met. Police and some CSO's which I think was more of a way of providing some reassurance to the public rather than preventing another atrocity.
We had a couple of customers swearing at the staff because we weren't able to get them to Kings X. The worst one though was one American tourist on the platform who kept walking away from his suitcase. I told him 4 times to stay with his case, but after a few seconds he kept walking away, in the end I shouted at him, and escorted him out of the station, to a round of applause from some other (sane) customers.
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5 comments:
I always hear about members of the public giving the LU staff a lot of flack on a normal day, and I can admit to it too. Sometimes it takes something serious like bomb blasts to wake people up maybe, but at least you can live with the satisfaction that customers do realise the fact that staff are there to help.
That fellow and his suitcase... christ almighty! You'd think that after all the problems going on he'd have gotten message and known better? Honestly. Well done for taking him off the premises.
Whoops. (Long comment). Sorry. The randomness. I know. What am I talking about? XD
Oops, sorry I deleted my other post!
Just wanted to say congratulations on evicting that customer with his suitcase! On the whole, I think the travelling public have been superb today, reacting calmly during the several service suspensions because of security alerts etc.
I agree with all of the above comments
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