Unfortunately, because of engineering work, we have no service this weekend on the lines where I work. We do try to let the customers know well in advance by displaying posters at least a week in advance, it has been in the Metro newspaper everyday etc etc. Quite a substantial amount of our lovely customers either completely ignored the aforementioned information, or forgot. So they turn up at the station and normally one of two things happens:
1) They walk straight past the scaffolding, ladders, tools, the scores of contractors, posters and staff and go onto the platforms to await their trains.
2) They happen to notice all of the above, and utter various expletives to themselves and come and politely ask for and politely receive the information they require.
We also have a third category of people, who may initially do either of the above, then come and swear at our staff, threaten us and take it too personally as if LUL are only doing this engineering work to annoy them.
Just today whilst assisting on the gatelines and directing people to the replacement bus services etc, I have been threatened with a pitbull terrier, threatened to being stabbed and gutted, called a racist and too many verbal assaults and insults to count. I have a long 12 hours duty tomorrow, and I am not expecting to have any other staff, as my managers have neglected to cover the other duties. If that is the case, then I will be providing my service from the safety of the ticket office.